Poor Service-Multichoice (DSTV)

Very Bad Service from multichoice and their so called accredited installers(Connection boys). I ordered a black Friday price lock Explorer 3,with the hope of saving R100 a month from my premium subscription, only to be told later that this decoder is a single view decoder meaning one can only watch the explorer from the main TV only and NOT from the second room, even with extra view. All this after one had to call their so-called accredited installers more than 7 times for an appointment which they did not even honor. I called multichoice from my cellphone and was made to hold for more than 30 minutes. I again called multichoice 3x times for them to collect their decoder since to me it is useless if I cannot keep my current setting, i.e be able to watch both decoders from main and secondary rooms, I was given a reference number and told that someone from their office will call me, none of this happened, until I called them again 8 days later to follow up, where I was given another reference number after being told this issue is again being escalated, they could not even trace/provide status of the two reference numbers they themselves gave me. No wonder multichoice losing so much of their clients.