JM
Julia M
1 reviews | Active since Jan 2011
08 Oct 2015, 09:01
poor service multichoice alberton
I called multichoice call centre to find out about my decoder and i also got proper information about what to do. I was told to go to my nearest multichoice to exchange the decoder I then sent my son to alberton multichoise to exchange the decoder. He was told that they can not exchange it (without even checking it) they told him that the issue is with the dish!!!how they know that is amazing because they don't even know where we stay they didn't even come and check it? we pay insurance every month to get such service? is this a racial issue or an age issue???
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DStv (MultiChoice)'s replyOfficial
19 Oct 2015, 14:42Hello Nomsebenzi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with your query unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us so that we can assist you.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with your query unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us so that we can assist you.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply19 Oct 2015, 14:42
Official
Hello Nomsebenzi,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with your query unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us so that we can assist you.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to assist with your query unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us so that we can assist you.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile