Poor service Multichoice

So my DTSV has been suspended due to arrears payment of R1188. I phoned the Multichoice call centre 8 times to arrange some sort of payment arrangement to reactivate my subscription. With everyone that I spoke to gave me a different story, the 1 told me to settle the whole amount immediately, the other informed to pat R380 now and then R970 for the next 6 months, the other told me to go to my closest branch (RF Technologies in Bloemfontein is the only one) and they could not help me. I was also informed that I am still under the price lock plan wherelse I stopped the price lock plan in March 2019 already as 24 month contract expired. Now I am paying a price lock plan premium of R899 instead of R750 and I was never even notified that the pric elock plan continued and I did not even receive a new Explorer decoder. As a result of the extra R150 I was charged for the past 6 months is the reason why my account is in arrears and I am struggling to get it switched back on. Multi-choice has very unprofessional agents and one even told me to pay the amount in full and stop complaining......I am treated against the TCF act and planning to go public with this if no one assists me immediately.