1 reviews | Active since Jul 2015
Poor service, messed up accounts, useless call cen
I have experienced the worst service ever!<br> <br> On the 25th July my account is mysteriously suspended although I paid more than R800 on the 1st July.<br> <br> On the web site it said i was R440 in arrears.... I found it strange and paid straight away. Called the call centre to say payment was made but by the 26th when my service was now off for two days I checked the website again now it says R430 must be paid.... which I do.<br> <br> By 28 July I STILL HAVE NO SERVICE!!!!!<br> <br> I have spent R215 in calls to Multichoice's useless call centre and get no reply. When Adrian answered I told him I am about to run out of airtime again and I expected his return cal, but nothing - NADA<br> <br> On Monday Russel made some promises and nothing has come of it<br> <br> I am incredibly irritated by DSTV and expect a credit for all the time I had no service and for the money spent on phone calls ranging from 11 - 16 min on hold!<br> <br> I don't expect to get feedback - and three working days is anyway way to long so I will now post on Hello Peter instead.<br> <br> Estelle Vosloo<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that your payment of R440.00 does reflect on your account, currently your account has a credit amount of R162.50.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We checked your account and noticed that your payment of R440.00 does reflect on your account, currently your account has a credit amount of R162.50.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
