Poor service levels once again.

I'm not sure why i'm writing this review after seeing the reviews on Hello Peter. I am not surprized that they are currently at 1.6 out of 10. This is typical service of a company that has 100% market share. I have just bought a new explora which needed verification before it would be active, which I did. The first time I called they said their system was down for upgrade and should use the self service on WhatsApp, which I did. This service was unavailable because of the upgrade. I phone a second time and someone says they will get head office to call me within the next 20 minutes. One hour later and I phone for the 3rd time to be told there is nothing they can do till 17H00 the next day. I can understand they upgrading so I wait till the following day at 18H00 just incase there could have been a delay. I make the call and now they tell me that I have to wait till the following day 19H00 because they are working om the upgrade. They take my details and get some one to phone me. They tell me that it will take 3 hours to connect my Dstv. its now three days later and still no sign that they are up and running, moving the goal post every time I phone them. However I am paying for my expensive subscription but unable to view any channels. The service levels at this establishment is horrible. When one has the monopoly clearly the rest of use s worthless. The are very quick to take our money every month but up yours when it comes to service levels. Bunch of clowns.