Poor service, lack of knowledge and incorrect feedback

I write this review with the dissatisfaction of the service was offered, last week on the 1st I made a payment of R399 only to be sent a message by dstv I'm owing, I then went back to check my proof of payment to find I paid the correct amount but incorrect reference used, I called dstv on *** and was assisted by an agent for a long time as she kept referring to her manager and after an hour or more I was told the payment was corrected and allocated to my account, today in the morning my service is disconnected and I received another smes with owing amount of 499, I called in again to be given a run around and also just to get reference this time around was a hassle, if it was not for my kids I would have discontinued with your services as service is very pathetic and unapologetic with your two line management not knowing your own processes ***-C1