CA
Craig A
1 reviews | Active since Mar 2009
02 May 2015, 09:01
Poor service lack of help
DSTV is pay TV, i paid end feb and mid March disconnected the decoder and put it away as i had moved and away on work, i get back to reconnect now i must pay R524 as arrears for april. It was confirmed by kogale that must not happen and there are no contracts. She will get Madla her supervisor to call this was 30-04-2015 at 10:46, the phones must be broken! I want this corrected as its not my ISSUE
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 May 2015, 09:51Hello bureaua,
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number provided, however we could not get hold of you on the numbers on your account as well.
Could you please let us know when you have contacted us and on which date did you request disconnection of service to allow us to do a call retrieval to resolve your complain.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number provided, however we could not get hold of you on the numbers on your account as well.
Could you please let us know when you have contacted us and on which date did you request disconnection of service to allow us to do a call retrieval to resolve your complain.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply05 May 2015, 09:51
Official
Hello bureaua,
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number provided, however we could not get hold of you on the numbers on your account as well.
Could you please let us know when you have contacted us and on which date did you request disconnection of service to allow us to do a call retrieval to resolve your complain.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
We would like to sincerely apologise for the delay and any inconvenience caused. We tried to contact you on your mobile number provided, however we could not get hold of you on the numbers on your account as well.
Could you please let us know when you have contacted us and on which date did you request disconnection of service to allow us to do a call retrieval to resolve your complain.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta