Poor service is putting it politely

Item: DStv (MultiChoice)
Rating: 1
Author: Noluthando N

I have never had such terrible service in my entire life. Between not knowing the product, no assistance, holding on the line for 15min only to get dropped and the empty call back promises, I'VE HAD IT WITH with DSTV.

I have been calling from May 03 with the same issue, supervisors are never available when you need to speak to one and, please, don't get me started with the tickets that go to the technical team to gather dust.

Poor service is putting it politely. The excuse of 'service' I've received is just so sad and disappointing. It really amazes me how no f**ks are given

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

17 May 2022, 14:04

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply17 May 2022, 14:04

Official

Hi ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Noluthando N's updateReviewer Update

17 May 2022, 17:24

The very same call back I was promised to receive last night around 7pm and another I was promised to received this morning between 8 and 9am...this is after 14days of reporting the same issue, yet I'll be expected to pay a full premium for the internet connection I did not receive

Noluthando N's update17 May 2022, 17:24

Reviewer Update

Noluthando N's updateReviewer Update

19 May 2022, 13:56

...and I'm still waiting. Not to mention I still don't have connection. Beyond fed up

Noluthando N's update19 May 2022, 13:56

Reviewer Update

...and I'm still waiting. Not to mention I still don't have connection. Beyond fed up