poor service is not even the word

My dstv was suspended 3 days ago I made a payment the same day for dstv access and 10r activation fees which to my knowledge which was confirmed by a consultant was 10r. I struggled for 3 days for the to activate my service and they plain down ignored me and deleted my messages on their facebook page. I sent countless messages to them with finally them putting it on yesterday without giving me 24hours period to make an additional payment of 34r for connection fees they put it off again. Now I go this morning to make that payment they sent me a message I need to make another payment for reconnection fees. My dstv has been off for 3 days what's happens to the money I pay to to watch for those 3 days. I won't pay another 50r for reconnection fees this is ****************. I will take it to the ceo of multichoice if I have to.