Poor Service - I want answers and my TOTAL REFUND!!!!!!

First of all this Company does not deserve even one star. I've been sending the same email from June 2022. Requesting a refund on double payments made. There's debit orders going off and then they suspend the service saying I did not pay. Then I go and pay cash. I've Been paying double for almost a year now. No one is capable of sorting the problem. Every time the case gets handed over to a new person and the same process needs to be done ALL OVER again. Never have I experience such incompetency. They are quick to cut you off when they don't get payment on time... but customer care is the worst in this world. I don't get the help I need. This is obviously one of those companies who only have one way relationships with their clients. FOR THEM TO TAKE MONEY - AND NOT PROVIDING GOOD SERVICE IN RETURN!!!!!!!!!!!!