Poor Service from Zizile Bengu

I called at 6H50 regarding difficulties in login into dstv now. Instead of telling me that the service is currently offline the service help agent sent me from pillar to post and the worse one was when she instructed me to go on live chat to get assistance on the matter because over the phone they do not offer such assistance. She was rude and ridiculing me, element of misrepresenting by saying everything is fine on their side, may be my account needs update. She is an *********** service help desk personnel. All the negative publicity from client emanate from personnel like her. I feel ****** and **** to by being on the phone for more than 20 minutes with someone teaching me how to log in, requesting me to restart, check my network and late ask me to go on live chat, while the service is just offline. Please make sure that each shift have a supervisor because I asked for one and was told there are no supervisors at the time of call. Please remove her from service help desk, take her somewhere, where contact with clients does not exist. Hope my request will be considered and I'm available for any clarity seeking questions on the matter.