Poor Service from your live chat agent Ndileka

So i called your customer service line yesterday as i had an issue with live streaming on the Supersport website, the agent then advised i should try your live chat option as he does not deal with these type of queries and advised they will be the "Best" people to deal with my query. Today i decided to chat to one of the agents, the agent name Ndileka was the agent that assisted me. I explained my query, she asked for my details and checked what the issue might be. Ndileka advised that i should log out and log back again as she updated my profile and it should be working. I logged out and back in again and it did not work. I rep**** to Ndileka and advised that im still experiencing the issue, her response "OK, but I never noticed you logging out..." this after i told her that i already logged out and back in again. I then logged out again and asked if she is able to see that im logged out now, the next response"Good luck. Thanks for stopping by, please contact us again whenever you need assistance. The operator has ended the chat. Thanks for contacting us" This is shocking to say the least, to end the chat without replying or even resolving my query.