Poor service from the AA

My accident claim number is RT***. On Saturday 11 September 2021, I had a collision in the North West Province. I reside in Boksburg. My vehicle was towed and dumped at an auto repair shop in Roodepoort. No one from the AA has called to provide me with an update with respect to my vehicle and the week is now over. I have made daily calls and I have written emails to the AA requesting information but I have had no success. Their service is poor and unacceptable. One would think that a company which is possibly the oldest in the industry, will treat its patrons with care and dignity. I do NOT recommend anyone to use AA. If you have an existing policy with them, cancel it immediately to avoid the indignity and contempt I am being treated with.