1 reviews | Active since Apr 2017
Poor Service from Multichoise Price Lock
<p>In Jan 2016 invested my money in Multichoice price lock for R899.00 per month per debit order. Needless to say they did not debit my bank account and i did not notice. When i relized that payments was not done i did contact multichoice and informed them with no responce. November 2016 after i reported this on hellopeter they made arrangments with me and give me 3 months discount (Still think it could been more) Now i am paying my account monthly and did pay more than i was to cover the remaining R5000 that i own then as agreed. Now they handed me over to debt collector and blacklisted my name. After various calls to price lock and Multichoice nobody could help me to resolve this matter. everytime i get different amounts that i are in arrear. This is giving me a problem as i know by now i can not be in arrear, if in arrear it could be about R1000. Last reference number was ********** . Customer care say i must call acounts, Acount tell me to phone price lock as they do not have access to their database. Now i received a message that my DSTV will be swithed off in the 13 April 2017. Again i pphond price lock and spoken to a lady with the name Zandile and i was cut off and could not get hold of the price lock department again. THEREFOR I HAVE NO CHOISE TO USE HELLOPTER AGAIN TO SOLVE THIS MATTER.</p>
Dear Johannes
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Dear Johannes
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
Good day ohannes Marthinus Oelofse
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please allow me to rectify the situation by escalating your billing concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
Good day ohannes Marthinus Oelofse
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Please allow me to rectify the situation by escalating your billing concerns to our Price Lock department for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Kind regards
Rupert
Best regards,
