RH
Raymond H
1 reviews | Active since Jun 2018
06 Jul 2020, 11:04
Poor service from multichoice very poor.
I just want them to switch on my package because I don't owe them, I have downgraded my package last month, and they gave me options to choose from and I choose the R280 package, now I don't understand why they cut my line, is it because I have downgraded I don't understand stand, I can't even phone them they so called watzup is useless.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
06 Jul 2020, 12:21Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Jul 2020, 12:21
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
06 Jul 2020, 17:08Hi Raymond,
As per our telephonic conversation, a scheduled downgrade was done on the 2nd of June. Your payment date is on the 1st of every month, this means that a downgrade could only be done on the 1st of July as downgrades and disconnections are only done on payment dates.
Your request to reconnect for five days or six days cannot be done as we charge for the whole billing cycle and not for a few days.
Regards
Kagiso
As per our telephonic conversation, a scheduled downgrade was done on the 2nd of June. Your payment date is on the 1st of every month, this means that a downgrade could only be done on the 1st of July as downgrades and disconnections are only done on payment dates.
Your request to reconnect for five days or six days cannot be done as we charge for the whole billing cycle and not for a few days.
Regards
Kagiso
Best regards,
DStv (MultiChoice)'s reply06 Jul 2020, 17:08
Official
Hi Raymond,
As per our telephonic conversation, a scheduled downgrade was done on the 2nd of June. Your payment date is on the 1st of every month, this means that a downgrade could only be done on the 1st of July as downgrades and disconnections are only done on payment dates.
Your request to reconnect for five days or six days cannot be done as we charge for the whole billing cycle and not for a few days.
Regards
Kagiso
As per our telephonic conversation, a scheduled downgrade was done on the 2nd of June. Your payment date is on the 1st of every month, this means that a downgrade could only be done on the 1st of July as downgrades and disconnections are only done on payment dates.
Your request to reconnect for five days or six days cannot be done as we charge for the whole billing cycle and not for a few days.
Regards
Kagiso
Best regards,