1 reviews | Active since May 2015
Poor service from Multichoice SA
I took out a rooter with multichoice in November 2023 if which I was promised 50gig (25g day & 25g at night) and that was to be locked for 24months. Towards mid January data got finished and was away most of December n January with less data used. Now they have deducted and now 9 days later I am told that my data was finished, which I only use after 17h00 when I get home. After thier investigation they told me that the data was not loaded and was promised for the matter to be rectified. It's been two dayz now of which I have to use my airtime to do follow ups. To cancel because am not happy with the service i have to pay a penalty fee. I am really not happy with the service i am receiving from multichoice. On TV they advertise that it's a good product to take up but after the after service is very poor
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We apologise for the experience and any inconvenience caused. Kindly note that we looked into the matter and can confirm that day and night time data for December and January was loaded (50g each month). It does show that day time data was used and depleted for both months, primary usage address 8 Albert St, Peddie, 5640, South Africa however you do have night time data 50g for both December and January that has not been used. The night time data can be used between midnight and 05:00 daily.
If there's an issue when trying to use the night time data please contact us via ***
Kind regards,
DStv: Hello Peter Team
Best regards,
We apologise for the experience and any inconvenience caused. Kindly note that we looked into the matter and can confirm that day and night time data for December and January was loaded (50g each month). It does show that day time data was used and depleted for both months, primary usage address 8 Albert St, Peddie, 5640, South Africa however you do have night time data 50g for both December and January that has not been used. The night time data can be used between midnight and 05:00 daily.
If there's an issue when trying to use the night time data please contact us via ***
Kind regards,
DStv: Hello Peter Team
Best regards,