Poor service from Multichoice

VERY POOR DSTV SERVICE IS VERY POOR

I spoke to Monene this morning and I want to cancel the dstv she told me that she will go true my account and call me since in the morning until now she never call me. I am compact plus since I took the compact plus I am paying more money and the money I am paying is for full dstv like now the cut my dstv I did check on they WhatsApp on the first show me that I have to pay R490 I did make the payment on the second today when I wake up my dstv I not playing I am sick and tired of multichoice I want them to cancel my dstv with immediate effect I am disabled in a wheelchair and I have to spend more that R200 airtime to call multichoice no one is helping me they keep on telling me that someone will call me ask when that person will call me. I gave my number to MONENE and also I spoke to Patathi she treat me very bad. I need someone to contact me very urgent. No one from Multichoice did contact me until today and my 3 decoder still not playing. The last person I spoke to promised to sent me all my statements until now he never sent it last night I went to Multichoice what's app they say I am owing R1485. 09 while I am not on full dstv I am on compact plus they can't tell me that I am owing that money while my 3 decoder are not playing. Multichoice doesn't care about customers they only care about money. I need this problem to be sortrd very urgent I am tired of they poor service I have been waiting my airtime call Multichoice each every agent tell me different stories. I need this problem to be sorted out very urgently. This is the message that I receive from what's app *Your account balance:* *R1485.09* is due by *2021/08/13*. Your Customer Number is: ***