Poor service from MultiChoice agent in Thohoyandou Plaza

I took my decoder to their branch in Thohoyandou Plaza yesterday afternoon because it has a problem of not recording. I was assisted by one of their agents who was extremely rude to a point where he even threw my decoder back at me. When I arrived, I explained the problem to him. He was busy on his cellphone the entire time and looking at the decoder, he then told me that my decoder does not have a problem (which is not true) because at that moment I offered to show him exactly where the problem was and after I’ve realized the problem, he then told me that there is nothing he can do about my problem and that I must take it to another branch in Polokwane (which is about +\- 3 hours away from Thohoyandou) because apparently their store does not have “network” (which I do not even know what that means).

I have been experiencing this problem of my decoder not recording since last year December and I have not received any help until today. I was also told that they can only assist me on the date I pay my DSTV and no other date (which does not make any sense at all).

When I refused to leave without getting any assistance, the agent threw my decoder in my face and in not so many words, told me to do whatever I want as he is not going to assist me. Until today, the problem I had since last year still remains but yet I keep paying Multi Choice every single month with no assistance from them at all. What hurts the most is the level of disrespect I was given by their agent. When I asked for his name and surname, he refused to give them to me.

I am struggling to understand if this is the customer service people from Limpopo, more specifically the Thohoyandou Plaza branch must be subjected to and most importantly I want to know if I will ever receive help from Multi Choice as I am still sitting at home with a decoder which is not recording?