Poor service from Multichoice

After my price lock deal expired I renew to a new one. Since I received the Explora as well as the dish the problems started. In October 2023 The first time my PVR functions were not connected, so I phone in, I was told I need to pay an extra amount of R150.00 to cancel my package and get a new package with the functions. So I query that and the functions was restored. Every two weeks the functions is disconnected, every time I phone in they have a different excuse, then I need to pay extra , then it is included, then there is a funeral cover that I cancelled almost 9 months ago. The agents always apologize and then the functions is restored. It always takes 24 hours to fix it. The agents are very rude, some were helpful, others not. Now for the 7 time I phone in, every time they escalated the problem so HOW LONG IS THIS PROBLEM GOING TO LAST, IT IS UNEXCEPTABLE.. Ref ***0/I441 SO PLEASE HELP