Poor Service from Multichoice

The level of service is extremely poor. I bought a streaming package 2 weeks ago which includes Showmax and then suddenly, I no longer had the service. This morning, I repurchase the package and now it is not linked to my profile so I cannot add Showmax to it. I have been chatting to extremely limited chatbots and utterly *********** service agents for over 1,5 hours. Mary Shabangu took the cake as she told me that she does not link accounts unless they are DSTV. They do not know that their website has a "manage subscriptions" page yet they are unleashed on the customers. This is indicative of the level of leadership at Multichoice, a company whose subscriptions are declining.