Poor service from multichoice

I'm frustrated about the service received from multichoice, I don't know if it's due to them having no competition. I have been on an online chat for more than 2 hours trying to understand why our account was suspended when a payment was made, albeit it was a day late, they collect amounts via debit order monthly yet they say there are historical amounts outstanding when there isn't a concrete reason what those amounts are for or why they didn't collect them with debit orders, the pricing on our account is also higher than what it should be, the statement is messy with many debits and reversals which make it difficult to understand. I don't blame the consultants who tried to assist. The service I received is really poor and multichoice does as they pleases because they make errors, disconnect the account just to charge a reconnection fee. I'm really not happy about all of the above