Poor Service from Multichoice

I have a complaint about Multichoice. I've been on a Compact package including pvr access for R514, of which it was being deducted through debit order on the 2nd of every month. I received an offer of paying R649 for 3 months if I upgrade to premium package before end of June.

I upgraded on the 28 June, what a mistake that was. On the 2nd they deducted the normal R514, when I checked the app for the balance that I have to pay I saw figures that didn't make sense. I called Multichoice on the 6th July to try and get clarity, unfortunately I got this agent who was very ***********. When she could answer my question, suggested that I could always go back to my previous backage if I'm not happy. Who says that to a customer?

On the 8th July my services got disconnected, I called them again trying to understand what was the matter. I spoke to the first agent in the morning and lay down my story and she said the fault was on their side and that she will escalate matter and that I will get a call back before the end of the day, it never happened. I call again around 14:00 to do a follow up, I spoke to Ncwabisa , who sounded really promising after I layed down my story again for the 3rd time now. She also promised to escalate and gave me ref no.***5 i106. I waited and nothing happened.

I called and spoke to 4 agent yesterday who promised to escalate the matter and a had to repeat the same story 4. The last two, one put me on hold for 45 min and finally the phone went off. The last one (Nomvula) I asked her to call her manager or supervisor and she told me they are in a meeting on Friday at 20:00.

All in all my service is still disconnected and Multichoice wants me to pay R502 to reconnect me, which I don't understand all. Meaning if I pay that amount, I would have paid R1016 for the month of July.

Please help I'm not happy with the Multichoice service.