poor service from multichoice

I have accidentally pay router via capitec into a wrong multichoice account called multichoice several times the spoke to Leonor Gow who asked me to go to the bank to ask for proof of payment which i did for 3times claiming its not pdf i converted it to pdf send back i send it back to the got numerous references the connect my router for 24 hours and it was did disconnected no call,no messages no communication i fail to understand they money its their cant the transfer it in the right account hence the money its reflecting at multichoice its a Saturday my kids cant watch tv or do their homework their service its bad i would not advise anyone to buy dstv router they have 💩 service for such a big brand extremely disappointed