POOR SERVICE FROM MULTICHOICE

The service is very poor, was charged with the incorrect subscription and contacted the call centre and was told that it's the error from them and they will fix it. I started calling them from the 22nd of November until today the 12th of December 2021 and to my surprise I was told that I am sharing my number with 4 people and couldn't understand how that happened. Until today I have not received help instead you get told that they are referring the matter to the Supervisor and you hold for over an hour and they cut the call.