Poor service from DSV/Multichoice

DSTV ENQUIRY REFERENCE NUMBER : ***; ENQUIRY REFERENCE NUMBER : ***; After many calls an emails since 4 Sep 2024 to allocate the of R399 for an online payment made ty myself, for a a DSTV Compact Streaming program, which was on a 'special' at that time. Proof of payment as well as1 conformation from Capitec Bank was proviced to DSTV. ON 14 Jan DSTV wrote an email, that they gone through my emails and they will now resolve this issue, I still have no reply or have returned the money back into my account., There is also no use to to contact DSTV telephonically as the assistants is not equiped or able to assistint this matter and go in circles . I insist now that this matter will be resolved I, and the amount of R399 retuned tl my bank account! Kind regards Isabel Nel Contact ***