Poor service from dstv multichoice.My Payment for May not allocated

Hi my name is Palesa I'm not happy with the service I have been getting from multichoice dstv. My account keeps on being disconnected. I made a payment on the 29th of april paying for the month of May sent the proof of payment. My account was suspended the following day which is the 30th. Ever since then I have been reconnected and disconnected on the 3rd day for the whole month of May. I have been calling the customer care without any success when it comes to resolving my matter I speak to different consultants everyday who claim that the previous consultants did not escalate my matter and they assure me that they will escalate my matter however after 3 days I get disconnected again. I call again and the story is repeated again. Because of frustration I ask to speak to the managers nd they assure me that my matter is escalated to the finance department nd everything should be fine nd again after 3 days my account becomes suspended. And my bill keeps on accumulating. I am told that they cannot talk any one on my behalf from finance to resolve my matter I was told to go to capitec and confirm the account I went and the account was found to be correct especially because is not my first time using this account. We called them together with the capitec consultant and they reactivated the account jst to deactivate it again the on 3rd. Until now my problem is not resolved. The customer service tells me I hv to be patient I have been more than patient is exactly 32 days nd my matter is still pending. Please help me I am being taken for granted by dstv multichoice.i have reference numbers for some of the calls I made. My customer number is ***

Thank you