Poor Service from DStv Multichoice

Its very saddening to pay for DStv services, while you are not receiving the service you paid for, Its been 3 weeks of phoning the DStv call center with my hard earned money, the next thing you end up being on the phone for over an hour (cost to me) and the query is not resolved. I'm on a price lock package that was renewed back in April 2024 and the installation guys came and did their installation, all went well for the time, however during the month of May 2024 to current date I've been experiencing a "Error E143-0", called many times no one could assist, call center agents always tells me they will escalate my query to the relevant department and they will call me back, guess what no one has ever called me back whatsoever, but their debit order they don't miss it every months. Asked to speak to the team leaders or manager, they are always in the meeting. I hope this review will get the attention of senior management and this query of mine could be resolved quickly and also hope they will improve on their services, as numbers don't lie, what I'm experiencing I'm sure I'm not the only one, soon people will be unsubscribing form DStv and its going to be a shame for all the people working there to lose their jobs, especially when the unemployment rate is so highly in RSA,

This is just a wake up call to DStv management, they mustn't be like the ANC, get the people money and leave them to struggle after wards, ANC is now in the situation of begging for collusion, just because they neglected the people, DStv you might be next if you don't get your house in order, this is Mzantsi