Poor service from DSTV Multichoice

I’ve had a bad experience with Multichoice. I had the latest explora installed on the 2nd November with price lock on compact package, extra view plus pvr function. To my surprise they deducted R1523,00 from my account on the 15th November and no one is able to explain what i paid for and after complaining, no refund was made. On the 15th December there was another debit order of over R300 made and when I called to enquire I was told that I had credit from November. Today my service was disconnected because I owe R623, I made a call before 12midday so they could rectify the issue. I’ve just discovered now that no connection was done. I swear for as long as there’s no competitor providing this poor service, clients will always be treated like this. I want a refund of the double deduction made in November as from today!! Very bad service!!!!!