Poor service from DSTV Multichoice

So I got an sms from multichoice saying I can get a DStv premium for only R749.90pm ×12 and they'll throw in a free DStv Explora plus installation. Price includes a DStv WiFi connector, access fee and delivery.

All I had to do was SMS "SAVE" to a particular number and a consultant will get back to within 48-72hours to which I gleely did but. That was on the 26th of November 2018 and 9 days later(and counting) I haven't received a call, even though I took an initiative to call them and chat with them on social media and still nothing has been done. This is a pathetic service and to think that multichoice is walking on thin ice, they should be taking care if us remaining and loyal customers but no. The arrogance!