Poor Service from DSTV/Multichoice

I have been waiting almost 2months for the people at Multichoice to get back to me about upgrading my service, I was first told that were out of stock, then told that they need to do a credit check and will get back to me 3 weeks later someone calls me and there is no update on my profile regarding the endless communications I have been having with its call center agents, then the guy puts me on hold for 5 min to check details that should already be on their system. I am still waiting for them to get back to me 4 hours later!! Can they provide the service or not that's all I wanna know. And another thing were they stalling me so that I can pay the package with their new prices when I initiatially app**** before the price increases but none of that was captured apparently!!! And they cannot even update me on how far they are since our last conversation!! So the call centre agents have the proper information or do they always have to refer to someone who knows??<br> <br> And this is more money for them, can they at least up their service delivery and it is possible for them to be out of stock for 2 months??