POOR SERVICE FROM DSTV CUSTOMER CARE

My explora decoder was disconnect on Friday 1 Nov without any notice. Since then I have been phoning customer services and spoke to 5 different consultants whom none knew their ass from their elbow. Every call cost me money as I am on prepaid. According to them my debit order was send back. Debit order for the amount of R889 went through my account. They send back an amount of R930 something into my account. I have proof of all my payments and have now made another payment of R287.77. Self help is just as useless because according to the app my account has not been deactivated. SERIOUSLY THE MOST PATHETIC SERVICE IN THE WHOLE OF SOUTH AFRICA. CONSULTANTS NEEDS MORE THAN TRAINING. MAYBE A BRAIN FOR EACH MIGHT HELP. DSTV YOU SUCK.