Poor service from DSTV , charging for services not delivered

I had been experiencing challenges since , October- November. I am on compact view and had been paying my account monthly. each of these indicated months they have disconnected me , after I had paid my account. I called the call center, tried self help services and the live chat. I was told that they cant assist me and I should wait as a technician will call me. To date no one has called me about this issue. Every time I had to pay an amount of R60.00 , which I did, them it would come on for 3-4 days. Your service is seriously poor and you only collect money for service not delivered, Now I have an amount of R541.21 outstanding Mind you my DSTV is off. I hope you look into queries from your customers and resolve them as you might be aware , there are other streaming services available.