POOR SERVICE FROM DSTV AND NS SATELLITE AND INSTALLATIONS ( STEVEN)

DSTV contacted us on Wednesday 18th January for an upgrade, which we accepted and was approved. We were told an installer will contact us on Friday to install the upgraded decoder. around 10am we received a call from the installer, named Steven from NS SATELLITE AND INSTALLATIONS. He checked if we were available and confirmed that he will be at our place by 2pm to install the unit. 2pm passed, and so did 3pm. I contacted him at 3:43pm and he did not answer. he returned my call around 4:31pm and advised that he will not be able to install our unit on that day, as he was caught up with another job. I asked him why didnt he inform us earlier as we sat waiting for him, and postponed out tasks. I told him to come when he was done, and he said his office hours are until 5pm and will not be able to come, and he come on Saturday, unfortunately we were not available. My husband and I were furious with the customer services and we did exchange words, and STeven then told us to go complain about him, tell his company that he is a **** and USELESS.

DSTV is a reputable company, I can not believe you get people of this calibre to do your services, such pathetic services.....

My husband then called DSTV today - Monday 23rd January. He had to speak to 3 consultants before SOMEONE could understand his request......what calibre of people are employed at your call services. He was then told by the 3rd consultant that he must go to a DSTV Walk IN center and request the installation......WHAT KIND OF SERVICE IS THIS?????? WHEN BUSINESS IS REQUIRED DSTV WILL OFFER SUCH GOOD SERVICES TO OBTAIN THE CONTRACTS, AND ONCE OBTAINED, YOU DON'T CARE ABOUT THE KIND OF SERVICE WE RECEIVE. WE ARE DISGUSTED WITH THE SERVICE FROM DSTV AND THE INSTALLATION COMPANY......

ROSHINIE PILLAY - ***