Poor service from DStv!

I am not impressed with Dstv at all. They seem to mess up peoples accounts all the time and yet they are so quick to collect money from clients. I recently activated my DSTV at home and requested that the payment date be updated. I even paid extra on my account so that there is pvr functionality. The consultant we spoke to assured us that the de-activation sms sent to us was in error, but alas! Dstv has cut off the subscription which by the way is paid with extra and the month is not even over! It seems every time you call these consultants they do not seem to know how their process works or how to rectify issues. I want this rectified immediately, this is not how to treat customers in good standing.