MM
Masindi M
1 reviews | Active since Sept 2016
14 Jul 2020, 14:07
poor service from dstv
i received a call from a dstv agent last week to do a price lock.,which i accepted only for one of the decoders. since then my channels have been blocked. i have since been calling every day to try and resolve the matter only to be told my issue will be escalated. now its been 5days not watching tv. i even wrote them an email but still all my efforts are in vain. please help me.. or advise how i can deal with this
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
14 Jul 2020, 14:46Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Jul 2020, 14:46
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MM
Masindi M's updateReviewer Update
15 Jul 2020, 18:08thank you for instilling some hope. unfortunately it is still not working. i checked even on self service it is inactive.
i have already written emailsto dstv help as of yesterday still no response.
will be waiting to hear from you.
i have already written emailsto dstv help as of yesterday still no response.
will be waiting to hear from you.
MM
Masindi M's update15 Jul 2020, 18:08
Reviewer Update
thank you for instilling some hope. unfortunately it is still not working. i checked even on self service it is inactive.
i have already written emailsto dstv help as of yesterday still no response.
will be waiting to hear from you.
i have already written emailsto dstv help as of yesterday still no response.
will be waiting to hear from you.
MM
Masindi M's updateReviewer Update
17 Jul 2020, 11:27good day.
i am following up on the query i logged.
i am still unable to watch my dstv.it is still displaying the same messagethat channels are blocked and its status on self help is inactive.
i have also notice a pattern of being called by dstv agents advertising an explorer. now i suspected it was done intentionally since i have been rejecting insurance for it.
i stand to be corrected if i am wrong.
i am following up on the query i logged.
i am still unable to watch my dstv.it is still displaying the same messagethat channels are blocked and its status on self help is inactive.
i have also notice a pattern of being called by dstv agents advertising an explorer. now i suspected it was done intentionally since i have been rejecting insurance for it.
i stand to be corrected if i am wrong.
MM
Masindi M's update17 Jul 2020, 11:27
Reviewer Update
good day.
i am following up on the query i logged.
i am still unable to watch my dstv.it is still displaying the same messagethat channels are blocked and its status on self help is inactive.
i have also notice a pattern of being called by dstv agents advertising an explorer. now i suspected it was done intentionally since i have been rejecting insurance for it.
i stand to be corrected if i am wrong.
i am following up on the query i logged.
i am still unable to watch my dstv.it is still displaying the same messagethat channels are blocked and its status on self help is inactive.
i have also notice a pattern of being called by dstv agents advertising an explorer. now i suspected it was done intentionally since i have been rejecting insurance for it.
i stand to be corrected if i am wrong.