Poor Service from DSTV

I've been trying to download my January 2021 DSTV statement since last week, 1 February 2021 on MyDStv app with no success. The app always gave me error message "an error occurred downloading the statement" and I finally decided to contact DSTV on *** on the 9 February 2021 @ 15:03, a call which lasted 5 minutes 29 seconds and I spoke to Yenziwe Nkosi who promised to email me my statement. It's the 11 February today and I'm still waiting for the statement. I decided to follow up today and spoke to Sihle @ 11:13, a call which lasted 14 minutes 22 seconds and almost 2 hours later, I'm still waiting for a statement to be sent to me. Either the fix their app or email me the statement. Is that too much to ask for?