Poor service from DSTV

I must say I'm really disappointed with DSTV and if this happens again i will be cancelling my account. I have THREE decoders on my account, one is a premium and the other two are compacts, however one of the compacts keeps getting disconnected for no apparent reason. I have to call through to get it reconnected every month only for it to get disconnected again, the incompetency is mind boggling