Poor Service from DSTV

I continually have an E143-4 error, I have contacted the call centerover the last month 4 times on different occasions and told that someone in technical will call me within the hour. I am still waiting. Why mus I pay for the xtraview service when it goes down at least once a day. What ******* service - I would boot them in a flash if it was not for the upcoming rugby world cup. Most overpriced useless company.