POOR SERVICE FROM DSTV.

The DSTV Explora which we had installed in 2015 stopped working. I called the Call Centre and was given a myriad of "try this/try that" with no results. One consultant asked me to hold which I did for 25 minutes at which point the call disconnected. I then purchased a new Explora 3 and was told that if I called in the subscription would be transferred from the previous device to the new device. The consultant who took the call was "unable" to do this and proceeded to disconnect the service totally. I went to the walk in centre where I was again met with staff who lacked knowledge and then insisted that the new system be installed at my home at their expense. If DSTV decide to "upgrade" their hardware/software, I should not be required to pay for a technician to come to my home and install it. Their "developed" equipment should be user friendly and the transition be made a seamless as possible for the subscriber who pays to receive the service. Very disappointed in MultiChoice/DSTV.