Poor service from DSTV!!!

Panelist DStv (MultiChoice) recently did a replacement for the decoder at my home and I have learnt that both decoders were active, incorrectly connected and later both disconnected. I was told to pay an amount of about R 1 900 for both active decoders. When I contacted the Call Centre I was told by one of the agents that I was supposed to call to de-activate the old decoder of which was never told before (replacement was done before with no challenges).

After contacting DSTV several times, they have managed to connect the correct new decoder and the amount was reduced to R 1 075. Normally I pay just over R 700 for my DSTV premium subscription. I have been calling with no success for this amount of R 1 075 to be reviewed, and if you calculate, it also includes the 10% discount that I should be getting as a panelist. In the month of June I paid R 730.00 and the difference of over R300 is still reflecting on my account.

The only good thing about being a panelist member is just the discount we receive every month. Other than that the"SERVICE IS SO POOR", when we need assistance they are nowhere to be found. They still include contact number on the correspondence we receive that no longer exists. The agents at the call centre will tell you that they don't have access on the system. Please assist

Mr. Mzimasi Tamsanqa