Poor Service from DSTV

I app**** for a "Pricelock" for compact package and it was approve that was on the 14th of May 2019, they told me the Explorer 3 decoder will arrive with 7 days , 7days passed without me getting my decoder, i called in at DSTV advised them the situation they told me they will escalate the matter but no one called me,couple of days later there was a knock at my door only to find out it was the delivery people coming to deliver my DSTV decoder which was 10 to 11 days later,got my decoder,now im waiting for a call from one of the DTSV installers but no luck,1 week passed still no one called ,this is the second week now im still waiting for someone to come install as it is part of the package for someone from DSTV to come and install my decoder, i called in yesterday 10 June 2019 they gave me an email to people who are in the price lock department , i sent an email got response was told i will be called back in 24 hours time, its been more than 24 hours still no one called me, hence i decided to write hello peter for assistance as i have tried all routes to get help at DSTV but no luck, its gonna be almost a month since i was promised by DSTV to get my explorer up and running but still waiting till today.

Can someone please help me in my request all i need is someone to come install my explorer.Here is the ref number that was given to me by DSTV REF ********** .