Poor service from DSTV

I have been a loyal paying customer for more than 10 years, for some of these years paid up in full for the year. We recently moved and no longer required the extra view. DSTV has messed up the account and wait for this suspended one decoder. What really irritates me is that the people you speak to first tell you to check the connections, switch the decoder on and off, try that again. Tell you to wait the connection will be restored within an hour if it isn't then I should call back and if that doesn't work then tell you to take the decoder to test how ridiculous, when they send a signal it works perfectly then goes off. How can it be the decoder, installation or dish?? After more than one hour on the phone and after speaking to three advisors then a manager all a total waste of time to find their accounts department has put the account on hold. At the beginning of the month we moved into an apartment and notified DSTV of our move, we were informed then that we had a credit and only had to pay R998 the end of May but switch us off on the 15th really. DSTV customer services is totally unacceptable, if it wasn't for the sport channels I would have changed to Netflix along ago. But you know what the frustration dealing with *********** people is not worth the sport channels, the biggest joke of all is that they want to charge me for a reconnecting fee. DSTV needs competition, we pay R1000 for repeats, poor service delivery etc... I have recorded the entire conversation if anyone would like to hear what was said. I am going to spread this message far and wide on social to force DSTV to improve their services and to hopefully prevent other subscribers from the frustration I experienced this evening.