POOR SERVICE FROM DSTV

TO: DSTV COMMERCIAL ACTIVATION Madam/Sir The service that we, as pensioners subscribed to the Somerset Oaks Retirement Village bouquet, have received from DSTV is not acceptable.

Subscribers to Customer Account ********** 5 have now been without your signal for at least three days and in this period numerous communications have been made to your Commercial Activation department by our representative and by individual subscribers. The only message that we get is that you are aware of the problem and your engineers are attending to it.

I have been on the line with you yesterday for the best part of an hour (Ref ********** 5 i58) and apart from playing endless music and making hollow promises, nothing has been forthcoming. In the end the agent promised that she will phone me back shortly .... and 20 hours later I am still waiting for her to call me back.

In desperation I phoned your Cape Town Contact Centre and the agent could not help me because I am part of a commercial bouquet. However, she did her utmost to help and then found out that my Smartcard Number is not on the bouquet list .... after I've been a member for 18 months!

One further remarks: Somerset Oaks is a Retirement Village and television plays an important part in the daily lives of elderly people who can no longer go out. Not only have we missed out on the World Cup Quarter Finals, but on all our daily programs. How are you going to compensate us?