Poor service from Deon Chotkan

I spoke to Sinivasen Ganesan a consultant in Durban who failed to assist, and I requested to speak to a team leader, my surprise the manager was on the floor, He was worse , Failed to listen and o assist.. I down graded my services but because you were off line, kept on saying I must call back. I then asked him to listen to a call, it took him 45 min and his feedback was he could not get the call and needs to escalate the matter.His name is Deon Chotkan (Manager) from DSTV Durban , Reports to Trevor Madrai ( Head), He doesn't know that you guys were offline in August, I had to tell him. I missed a day already and my day must be reimbursed today .Can Trevor please sort this out and someone must call me as I would like to know the action that will be be taken for this 2, They frustrating your customers while theres so much competition.