KC
Kevin C
1 reviews | Active since Jul 2013
04 Mar 2015, 22:26
Poor service from Call Centre Agent
Hi. I called the call centre to assist with my dstv explorer activation and was shocked by the rude and abrasive attitude of Linda. She barely offered support or direction and after a function, that she asked for, was located rudely pointed out that she cannot assist further.i then asked to be forwarded to an alternate agent and she pretended to transfer me but I ended up being out on hold indefinitely. This type of service is unacceptable!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Mar 2015, 15:36Hello Kevin281285,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department manager for urgent attention.
Our internal process will then be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department manager for urgent attention.
Our internal process will then be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Mar 2015, 15:36
Official
Hello Kevin281285,
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department manager for urgent attention.
Our internal process will then be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your complaint to the relevant department manager for urgent attention.
Our internal process will then be implemented.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Regards
Rupert
Best regards,