POOR SERVICE FROM CALL CENTER, TEAM LEADER TO MANGERS

I have been calling dstv with the same query for more than a month now. I even sent a formal complain to *** and they all say the matter has been escalated but no one gets back to me and my issue is not resolved, I'm paying for services I don't receive. The only thing that they say is your matter has been escalated just to get you off their backs even their team leader Sibu Sokulo promise to call back with feedback but nothing, Vuyo Kondile responded with email that it has been escalated when I ask the turnaround time she never responded. It is fair for me as a customer to pay for service that I'm not getting. What is so difficult for DStv to give me feedback or fix this issues? Do they even care about their customers or they only care about monthly subscriptions paid to them? For such a big entity your service a poor if the was - 100% I would have rated you that cause you deserve - 100%