Poor service from both agent and manager,

Looks like you've retrenched all well trained agents and kept you friends, everyone single agent I spoke to cannot even feedback my ID Number correctly, than instead of listening to my problem Shadi just turns this into an argument, she than escalates the matter to her manager kgomotso who was supposed to come back to me with a solution still awaiting til now, spoke to thobeka requested to speak to manager after I had inform her about how they have failed to assist me with reconnecting. Multichoice please train your staff, ask they likes of Miway/Outsurance how they get it right, your service is poor.