TL
Thandi L
1 reviews | Active since Aug 2014
02 Nov 2023, 18:31
Poor Service from Agents on Facebook and Whatsapp
Downgraded from Compact to Access and paid the bill for the downgrade, and checked my account on WhatsApp if the R527.17 l was asked to pay has it been cleared and indeed it's was cleared and it said my balance is R1.27 and should be paid on the 27/11/2023.
My Dstv is closed no channel is playing, one agent says l must pay more money for downgrade another says lm not eligible for a downgrade
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Nov 2023, 18:36Hi Thandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Nov 2023, 18:36
Official
Hi Thandi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TL
Thandi L's updateReviewer Update
02 Nov 2023, 19:15Yes but you still say l must pay when my downgrade was approved l paid what you asked me to pay
TL
Thandi L's update02 Nov 2023, 19:15
Reviewer Update
Yes but you still say l must pay when my downgrade was approved l paid what you asked me to pay