Poor service from agents at Multichoice

The worst firm to call for help is DSTV; yesterday night, I spoke with a representative for twenty minutes to reconnect my services after paying my payment following an unsuccessful debit from my account. You would be forced by DSTV agents to use its whatsapp, USSD, or APP message services, none of which would fix your problem. Would you kindly reconnect my services and look into the reason we have to fight to get help for services we are paying for? Please get your representatives to completely assist us if someone calls for assistance. You must hire employees to assist us when we call in, because we lack the time to thoroughly examine every product, app, and service.