1 reviews | Active since Mar 2017

20 Mar 2017, 22:28

Poor service from accredited installer JJ electronics

<p>I am completely and highly disgusted by the service I received from this company today it is appalling that a dstv accredited company behaves on such a manor. I was told by your staff that an installer would be on my premises between 12h00-13h00 today when they did not arrive we called through to your office and was told the technician would contact us promptly this did not happen so I called back once again and got the same response and same result by the 4th call the woman in the office gave me the technicians number . I then got hold of the technician now at 17h00 who said he'll be on my premises by 18h00 to my shock this once again did not happen at 19h00 I called again to have him tell me that he will definitely be here straight after a job that was causing delays I had explained to him the family was heading out to a graduation dinner for my sister which I had now pulled out of to await him at 21h00 I called once again to find the number giesela to voicemail and all other company phones do not answer. So this is where I sit now at 22h15 at night with no response nor concern for my completely wasted day and time</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Mar 2017, 08:06
Official

Dear Gareth Andrew Crawford

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Mar 2017, 09:12
Official

Good day Gareth

Thank you for sharing your personal experience with us.

We truly understand the disappointment and frustration you must be going through. For urgent assistance in this regard, we're liaising with our technical team.

You will be contacted directly to your cell phone for further arrangement before the installation of your decoder. We will also follow up with you till this issue is resolved.

Once more, thank you for taking your time to contact us.

Best regards

Dinah

's update21 Mar 2017, 10:50
Reviewer Update

My prior complaint was handled very well and professionally I am pleased with work done and will definitely recommend them again.

DStv (MultiChoice)
DStv (MultiChoice)'s reply23 Mar 2017, 13:35
Official

Good day Gareth

We could not continue with our telephonic discussion as you were driving, please drive safely.

Thank you for your positive feedback regarding the service you received.

Please be encouraged to contact us should you have any queries.

Best regards

Dinah